Beyond Borders, Beyond Delays: Accelerating a Leading Insurer’s European Expansion

Overview: Expanding the Innovation Landscape

The client, a leading insurance technology provider, recognized the importance of staying ahead of the curve. With Europe emerging as a hotbed for innovation, establishing a dedicated R&D center offered an opportunity to:

Foster Global Collaboration: Create a hub for knowledge exchange and collaboration between US and European teams, enriching the overall innovation process.

Accelerate Product Development: Bridge the resource gap and expedite feature rollouts to meet market demands.

Tap into Top Talent: Access Europe’s pool of highly skilled tech professionals, bolstering the client’s global workforce.

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Challenges: Bridging the Innovation Gap

Despite the strategic advantages, the expansion presented several hurdles:

Delayed Time to Market: Resource constraints in the US hampered feature rollouts, hindering market competitiveness.

Cross-Cultural Collaboration: Coordinating effectively across geographically dispersed teams with cultural differences and language barriers proved challenging.

Time Zone Disparity: Maintaining real-time communication and adhering to project timelines across different time zones posed logistical difficulties.

Talent Retention Strategy: Ensuring the newly integrated European talent felt valued and engaged during the initial integration phase was crucial.

Solutions: Building a Collaborative Powerhouse

EV Labs partnered with the insurance giant to develop a comprehensive solution:

Expert Team Assembly: We recruited a dedicated team of digital innovation specialists, including a Technical Team Lead, Expert and Senior Full Stack Software Engineers, and Automation QA Engineers.

Integration and Growth: This initial pilot team of 6 engineers was successfully integrated into the client’s existing framework. Over the course of one year, the team grew to over 40 highly skilled professionals.

Agile Development: Implemented Agile methodologies to facilitate flexibility and rapid iteration, enabling faster product development cycles.

Global Collaboration Strategies: Established robust communication channels, fostered knowledge sharing practices, and promoted a culture of collaboration to bridge the geographical and cultural gaps.

Key Features: A Hub for Innovation

The successful R&D center establishment resulted in a platform equipped with features that significantly improved the client’s operations:

Reduced Time to Market: : New feature development and rollout times were slashed by over 100%, ensuring a faster response to market demands.

Enhanced Innovation Pipeline: The center became a hub for accelerating product development, leading to the successful release of 36 new features within just one year.

24/7 Global Support: The geographically diverse team facilitated real-time global issue resolution, enhancing customer service and satisfaction.

Impact: A Flourishing Innovation Ecosystem

The establishment of the European R&D center yielded significant results for the insurance giant:

Accelerated Growth: The center fueled product development and innovation, contributing to the company’s continued global growth.

Global Collaboration: Effective communication and knowledge sharing practices fostered a dynamic and collaborative global team..

Enhanced Time Management: Strategic project management techniques coupled with a geographically diverse workforce ensured adherence to project timelines.

Talent Acquisition Advantage: The establishment of the R&D center positioned the company as a magnet for top talent in the European market.

Insurance agent working during on site car accident claim process - people and car insurance claim concept

Services:

Consulting

Project Duration

3 Years

Project Domain

Automotive Insurance

Team Size

40+

Team Retention Rate

80%